1. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, and password
• Organization Information: Company name, domain, and user roles
• API Credentials: NICE CXOne API credentials (encrypted)
• Usage Data: Script backups, promotions, and activity logs
• Technical Data: IP address, browser type, and device information

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and security threats

3. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: All sensitive data is encrypted at rest and in transit using AES-256 encryption
• Access Controls: Role-based access control ensures users only see data they're authorized to access
• Regular Backups: Your data is regularly backed up to prevent loss
• Secure Infrastructure: We use Supabase and Vercel's secure cloud infrastructure

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Service Providers: With third-party vendors who perform services on our behalf (e.g., hosting, analytics)
• Legal Requirements: When required by law or to protect our rights
• Organization Members: Data is shared with members of your organization according to role permissions

5. Third-Party Services

Our Service integrates with third-party services:

• NICE CXOne: For script management and API operations
• GitHub: For optional script version control and backup
• Supabase: For authentication and database services
• Vercel: For application hosting and analytics

These services have their own privacy policies governing their use of your information.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time by contacting support.

7. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your data
• Export your data
• Opt-out of marketing communications
• Object to processing of your data

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your session and authentication
• Remember your preferences
• Analyze usage patterns
• Improve our Service

You can control cookies through your browser settings.

9. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect information from children under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us through the Service support channels.